All care is taken in the preparation of the information and published materials on this site. Minna Ikonen t/a Gentle Changes Counselling does not make any representations or give any warranties about its accuracy, reliability, completeness or suitability for any particular purpose. To the extent permissible by law, Minna Ikonen t/a Gentle Changes Counselling will not be liable for any expenses, losses, damages (including indirect or consequential damages) or costs which might be incurred as a result of the information being inaccurate or incomplete in any way and for any reason.
This site may contain hypertext links, frames or other references to other parties and their websites. Minna Ikonen t/a Gentle Changes Counselling cannot control the contents of those other sites, and make no warranty about the accuracy, timeliness or subject matter of the material located on those sites. Minna Ikonen t/a Gentle Changes Counselling do not necessarily approve of, endorse, or sponsor any content or material on such sites. Minna Ikonen t/a Gentle Changes Counselling make no warranties or representations that material on other websites to which this website is linked does not infringe the intellectual property rights of any person anywhere in the world.
Minna Ikonen t/a Gentle Changes Counselling are not, and must not be taken to be, authorising infringement of any intellectual property rights contained in material or other sites by linking or allowing links to, this website to such material on other sites.
If you have any concerns regarding the content of the Website, please contact Minna Ikonen t/a Gentle Changes Counselling.
This Privacy Policy applies to all personal information collected by Minna Ikonen t/a Gentle Changes (we, us or our) via the website located at www.gentlechanges.com.au (Website).
1. What information do we collect?
The kind of Personal Information that we collect from you will depend on how you use the website. The Personal Information which we collect and hold about you may include:
name, company name, email address, telephone number, credit card details, billing address, geographic location, IP address, survey responses, support queries, blog comments and social media handles (together ‘Personal Data’).
2. Types of information
The Privacy Act 1998 (Cth) (Privacy Act) defines types of information, including Personal Information and Sensitive Information.
Personal Information means information or an opinion about an identified individual or an individual who is reasonably identifiable:
(a) whether the information or opinion is true or not; and
(b) (ii) whether the information or opinion is recorded in a material form or not.
If the information does not disclose your identity or enable your identity to be ascertained, it will in most cases not be classified as “Personal Information” and will not be subject to this privacy policy.
Sensitive Information is defined in the Privacy Act as including information or opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.
Sensitive Information will be used by us only:
(a) for the primary purpose for which it was obtained;
(b) for a secondary purpose that is directly related to the primary purpose; and
(c) with your consent or where required or authorised by law.
3. How we collect your Personal Information
(a) We may collect Personal Information from you whenever you input such information into the Website, related app or provide it to Us in any other way.
(b) We may also collect cookies from your computer which enable us to tell when you use the Website and also to help customise your Website experience. As a general rule, however, it is not possible to identify you personally from our use of cookies.
(c) We generally don’t collect Sensitive Information, but when we do, we will comply with the preceding paragraph.
(d) Where reasonable and practicable we collect your Personal Information from you only. However, sometimes we may be given information from a third party, in cases like this we will take steps to make you aware of the information that was provided by a third party.
4. Purpose of collection
(a) We collect Personal Information to provide you with the best service experience possible on the Website and keep in touch with you about developments in our business.
(b) We customarily only disclose Personal Information to our service providers who assist us in operating the Website. Your Personal Information may also be exposed from time to time to maintenance and support personnel acting in the normal course of their duties.
(c) By using our Website, you consent to the receipt of direct marketing material. We will only use your Personal Information for this purpose if we have collected such information direct from you, and if it is material of a type which you would reasonably expect to receive from use. We do not use sensitive Personal Information in direct marketing activity. Our direct marketing material will include a simple means by which you can request not to receive further communications of this nature, such as an unsubscribe button link.
5. Security, Access and correction
(a) We store your Personal Information in a way that reasonably protects it from unauthorised access, misuse, modification or disclosure. When we no longer require your Personal Information for the purpose for which we obtained in, we will take reasonable steps to destroy and anonymise or de-identify it. Most of the Personal Information that is stored in our client files and records will be kept for a maximum of seven (7) years to fulfill our record keeping obligations.
(b) The Australian Privacy Principles:
(i) permit you to obtain access to the Personal Information we hold about you in certain circumstances (Australian Privacy Principle 12); and
(ii) allow you to correct inaccurate Personal Information subject to certain exceptions (Australian Privacy Principle 13).
(c) Where you would like to obtain such access, please contact us in writing on the contact details set out at the bottom of this privacy policy.
6. Complaint procedure
If you have a complaint concerning the manner in which we maintain the privacy of your Personal Information, please contact us as on the contact details set out at the bottom of this policy. All complaints will be considered by Minna Ikonen and we may seek further information from you to clarify your concerns. If we agree that your complaint is well founded, we will, in consultation with you, take appropriate steps to rectify the problem. If you remain dissatisfied with the outcome, you may refer the matter to the Office of the Australian Information Commissioner.
7. Overseas transfer
Your Personal Information will not be disclosed to recipients outside Australia unless you expressly request us to do so. If you request us to transfer your Personal Information to an overseas recipient, the overseas recipient will not be required to comply with the Australian Privacy Principles and we will not be liable for any mishandling of your information in such circumstances.
8. How to contact us about privacy
If you have any queries, or if you seek access to your Personal Information, or if you have a complaint about our privacy practices, you can contact us through: minna@gentlechanges.com.au.
CONFIDENTIALITY AND CONSENT
Confidentiality and Consent Form for Counselling, Mindfulness and Performance Coaching
Online Counselling, Mindfulness and Performance Coaching
Minna Ikonen t/a Gentle Changes Counselling
Welcome to Minna Ikonen t/a Gentle Changes Counselling. As part of accessing this service, you agree to the terms stated on this page and consent to engaging in this service, as described on the website, located at https://www.gentlechanges.com.au
Counselling and Coaching Services
As part of providing this service, Minna Ikonen t/a Gentle Changes Counselling. Coaching needs to collect and record personal information from you to maximise the services provided to you. We respect the privacy and confidentiality of your information and adhere to the Australian Privacy Principles. Please read our Privacy Policy, which outlines the information we collect from you, how we use that information, its storage, security, and other important features.
You are entitled to access your personal information kept on file and retained for a period of 7 years, when you advise us in writing and identify the information required. Exceptions are noted under the Victorian Health Records Act 2001.
Privacy and Confidentiality
Minna Ikonen is a Level 2 member with the Australian Counselling Association (ACA). It is a requirement that all counsellors follow strict guidelines for professional conduct in line with ACA’s Code of Ethics, The Public Health Act 2010, and the Public Health Regulation 2012.
https://theaca.net.au/wp-content/uploads/2024/05/ACA-Code-of-Ethics-and-Practice-v16.pdf
Limits to Confidentiality
All personal information gathered by Minna Ikonen t/a Gentle Changes Counselling. will remain confidential except when required, as follows:
a. provide a written report to another professional or agency. e.g. GP, school or a lawyer;
b. discuss the material with another person, e.g. a parent, employer or health provider, referral partner, or booking service;
c. disclose the information in another way; or
4. You would reasonably expect your personal information to be disclosed to another professional or agency (e.g. your GP) and disclosure of your personal information to that third party is for a purpose which is directly related to the primary purpose for which your personal information was collected; or
5. Disclosure is otherwise required or authorised by law; or
6. When consulting with colleagues, or in the course of supervision, your counsellor/supervisor will be required to conceal your identity and any associated parties involved; and to preserve your privacy at the utmost professional manner in accordance with the ACA Code of Ethics.
Consequence of Not Providing Personal Information
If you do not wish for your personal information to be collected in a way anticipated by this consent form, Minna Ikonen t/a Gentle Changes Counselling. may not be in a position to provide the service to you.
Service Fees - Individual
You can either pay at the time of booking or at the time of your appointment.
Service Fees - Groups
You can either pay at the time of booking or at the time of your appointment.
Cancellation policy
You can reschedule an appointment up to 24 hours beforehand through Minna Ikonen t/a Gentle Changes Counselling's secure online booking system with Zanda Health (formerly Powerdiary).
If you need to cancel your appointment, please notify us at least 48 hours before the session is due to start. If you do this, you will not be charged for these hours. If you provide less than 24-hours’ notice, or if you are unavailable for a scheduled session, we will charge you 100% of the scheduled cost of the session. If you give us less than 48-hours’ notice, we may charge you 50% of the scheduled cost of the session. If you need to cancel a scheduled service, please contact Minna on 0480 742 926 or email minna@gentlechanges.com.au
Please let me know if there are exceptional circumstances and I’ll be happy to consider them.
Crisis
I am only available during weekday working hours and am not equipped to operate a crisis service. Please let me know if you are going through any major issues in your life and I may be able to provide extra support or a referral to an appropriate service.
In the event of a crisis, you can contact the following 24-hour telephone counselling services:
Beyond Blue 1300 22 4636
Lifeline 13 11 14
Mensline 1300 78 99 78
1800respect.org.au 1800 737 732
Suicide Call Back Service 1300 659 467
Griefline 1300 845 745 (8am-8pm 7 days AET/AEST)
Concerns
I take all due care to provide you with a respectful and high-quality Counselling and Coaching service. If you have any concerns about the management of your information or the service provided, please discuss these with me. If you do not feel that your concerns have been taken up, you can contact my professional association (ACA) or the VIC Health Complaints Commission.
https://hcc.vic.gov.au/public/about-complaints
Your agreement
By consenting to this service offered by Minna Ikonen t/a Gentle Changes Counselling, you agree to the terms stated on this page and consent to the approach outlined on my website, located at https://www.gentlechanges.com.au.
ONLINE SESSION PROTOCOLS
Data collection and secure, high quality video calls
Video calls are accessed through Powerdiary, a secure cloud-based Healthcare Practice Management that meets and exceeds the strict privacy and security standards, and data regulations of the Australian Privacy Principles.
Guidelines:
I look forward to working with you on your Counselling, Mindfulness or Performance Coaching goals.
Minna Ikonen, Australian Counselling Association (ACA) Level 2 Member Number: 24013.
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